Customer Care

Support From the People Who Know MITAS Best

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Customer support is a priority for every member of the MITAS team. Our clients have direct access to knowledgeable professionals—including the developers who build and maintain the software. There are no unnecessary support tiers or barriers between you and the people who can solve your problem.

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When an issue arises, we prioritize requests based on their impact on your operations. Issues that prevent your staff from working receive immediate attention, followed by items with available workarounds and lower-impact requests.

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Our approach is simple: answer the call, understand the issue, and get the right person involved.