Products : Section 8 Contract Administration : Incident Tracking

Application Features

• Log Incoming Calls to the Community Relations Specialist
• Print a Daily Call Log
• Create an Incident Document for each call to record the following information
• Date and time of call
• Caller name
• Incident type
• Status of incident
• Incident priority
• Next action date
• Resolution of incident
• Completion date
• Unlimited notes & comments
• Schedule follow up action as needed
• Print Incident Forms detailing all information related to the Incident
• Print Monthly Incident Reports to be forwarded to the appropriate jurisdictional HUD office
• Print Property Incident Reports to facilitate the Management and Occupancy Review process
• Print daily reports on Life Threatening Health and Safety Issues
• Print daily and/or monthly reports on Community and Resident Concerns
• Track Staff Time involved with each Incident
• Calculate Cost of staff time based on individual employee and work type
• View Summary of Incidents including all time spent per Property by month/year, broken down by employee, work type and / or user defined category
• Record daily timesheets (all employees) to facilitate Time Management of all staff
• Print a Time Analysis by employee, property or work code